I enjoyed my very first getaway trip during the week of June 20th after 18 months in a pandemic lockdown. The last time that I checked, we are still in a pandemic even though public health restrictions are being lifted.
When I checked into the resort, I was asked if I would be interested in opting-out of housekeeping services with a $40 food voucher. I agreed to opt-out because I am aware of the hardship brought about by the pandemic worker shortage. BUT, no information was shared about the food voucher.
I just received the customer satisfaction survey. I had concerns about the following:
Incompetence of the registration clerk who used my landline number to text my "room ready".
No information provided regarding the food voucher.
My trash reciprocal was full of empty plastic water bottles.
Hence, I had to give poor ratings for room cleanliness and overall rating. I feel that businesses need to update their surveys to account for changes in practices. Also, written information should be given to those who opt-out for housekeeping services. Finally, why not provide large garbage bags for hotel guests who opt out of housekeeping services? Its not that easy to simply provide an opt-out service.
I did a good job in tidying my room every day. But, my empty water bottles were building up. I also would have appreciated a small "caddy" to clean horizontal surfaces. That's it... just a caddy of disinfectant and a large garbage bag to decently dispose of empty water bottles.
May I add.... it was nice to not have to leave daily tips for housekeeping! I'm just saying.